FAQs

ANSWERS TO YOUR COMMON REQUESTS

AJM International specializes in promotional headwear and apparel. We offer these in different shapes, styles, colours, designs and fabrics.
These include; caps, visors, toques, beanies,headbands, scarves, polos & bags etc...

Montreal Head Office & Distribution Center
350 McCaffrey
St-Laurent, Quebec, H4T 1N1

Toronto Branch & Distribution Center
840 Westport Crescent
Mississauga, Ontario
Canada L5T 1N5

Vancouver Branch & Distribution Center
10010 River Way
Delta, British Columbia
Canada V4G 1M9

Our products are sold through authorized distributors within the promotional and imprinted sportswear industries. To protect our distribution partners, AJM has a strict policy against selling to end-users in Canada. AJM is a Canadian based wholesale supplier. For a list of distributors nearest you, please contact our customer service staff at 1-800-361-6256 (ext 1) or contact your AJM Sales Representative.

If you are in the imprinted sportswear or promotional products industries and wish to set up an account please contact our customer service staff at 1-800-361-6256 (ext 1) or contact your AJM Sales Representative. or fill out the following form - New Account Request.

99% of our products are export friendly to USA. Based on current USA regulations, all styles except those listed below can be exported to the USA. Please call our customer service department at 1-800-361-6256 (ext 1) for more information on what procedures to follow when exporting AJM products.
Style exceptions: (6X034M, 6X554M, 7E193M, 7E375M, 7E630M, 7F375M)
The US Tariff classification for 100% cotton, woven caps/hats is 359-6505-902-060
MENS SOLID POLO H.S.CODE: 6105 20.00
WOMENS SOLID POLO H.S.CODE: 6106 20.00
BASEBALL CAPS H.S.CODE: 6505.00.40

Our knowledgeable and courteous customer service staff can assist you from 8:30 a.m. to 6 p.m. EST (eastern standard time)

Headwear and apparel that is in our inventory and ready for immediate shipping.

There is no minimum on quantity, however there is a minimum order value of $30(A) per order excluding freight and taxes.

4 easy ways for you to place an order:
-Telephone in orders through our customer service staff at 1 -800-361-6256 (ext 1)
-Fax in orders to 1-800-361-5040
-Email orders to ajmsales@ajmintl.com
-Online orders can be placed through our automated website (requires Password, please see Request Password or contact customer service staff at 1-800-361-6256 (ext 1)

*Please remember to include all of the following information when placing an order or use the following form Stock Order Form and fax or email it back to us.

Your company name and address
Your AJM account number
Complete AJM style # you are ordering, including the colour way and size (if applicable).
Quantity you require per AJM style
The carrier you would like us to use to transport the product to you
The full address you would like us to ship the goods to

In-stock items ordered before 2:00 P.M. EST are usually shipped the same day or next business day.

We accept both Visa or MasterCard. If you wish to open an account and apply for credit, please call our Customer Service staff at 1-800-361-6256 (ext 1) or fill out the following Credit Application Form.

Having AJM embroider your logo(s) on AJM in stock headwear and apparel.
3 types of embroidery are available; Regular, 3D and a combination of 3D & Regular.
The benefits are shorter production times and smaller order requirements than going through "Custom Overseas" program. Since AJM specializes solely in embroidery, you will experience the finest quality, best possible value with quick and efficient service.
For more information please visit the Custom Domestic section located on the website.

There are no minimums, however a $50(A) charge is applied for orders less than 72 pcs.

5-10 business days after order approval.

Creating and manufacturing your one of a kind headwear.
Choose among our vast selection of shapes, colours, fabrics, finishing’s, peak designs, back straps, etc… or let us create a unique design for you.
Ideal for larger quantities where longer lead times are acceptable.
For more information please visit the Custom Overseas section located on the website.

The minimum order for caps is 144 pieces per style, per colour, per logo.
Please communicate with our customer service staff at 1-800-361-6256 (ext 2) for more specific details related to your inquiry/order. Certain restrictions may apply.

We can provide a quotation within 24-48 hours (certain restrictions apply).

3 easy ways for you to place an order:
-Telephone in orders through our customer service staff at 1-800-361-6256 (ext 2)
-Fax in orders to 1-800-361-5040
-Email custom orders to custom@ajmintl.com

*Please remember to include all of the following information when placing an order or use the appropriate forms located under the HOW TO ORDER Section
Your company name and address
Your AJM account number
Complete AJM style number you are ordering, including the colour way and size (if applicable).
Quantity you require per AJM style
The carrier you would like us to use to transport the product to you
The full address you would like us to ship the goods to

Please email ajmsales@ajmintl.com or contact our customer service staff at 1-800-361-6256 (ext 1) or fill in the information form Request catalogue / supplement

- Place stock orders online
- Real-time inventory per style & colourway
- Track your stock orders
- Download distributor price lists

Click Request a Password. You will be prompted to enter your AJM account number and a valid e-mail address corresponding to what we have in our system under your account number. If your information is accepted, you will receive your password via e-mail shortly. Should you receive an error message (no match found), please contact our customer service department at 1-800-361-6256 (ext 1) to be sure your e-mail is in our system.

Once logged in, click «Change Password». You will be prompted to enter your old password, a new password, and confirm your new password. If your information is accepted, you will receive your new password via e-mail. Should you receive an error message (no match found), please contact our customer service department at 1-800-361-6256 (ext 1) to be sure your e-mail is in our system.

We recommend using the latest version of Chrome, Firefox, Safari or Internet Explorer 10+.

To view a PDF file you will require ADOBE Reader. Click on the document you require. Adobe Reader will automatically open the document for you. If you need to print the document, go to File, and print. If the document does not appear or if you do not have ADOBE Reader installed on your computer. Go to http://www.adobe.com and download Adobe Reader for free. Once you have completed the download, return to our website http://www.ajmintl.com and click on the document you require.